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Company Policies/Shopping FAQ's

Return Policy

You may return any unopened, unused items within 10 days of delivery for a refund, less shipping. Returns made are subject to a 15% re-stocking fee, minimum of $3.00. All returns must be in original packaging. If you wish to return for an exchange, a flat fee of $10.00 will be applied.

If merchandise is defective or the item received is not what you ordered, , we'll exchange the item at no charge and pay the return shipping.

All returns will be processed within 15 days and refund will be issued via the payment method used to purchase the item.

***Refunds MUST be approved prior to return. If you do need to return an item, please call 866.597.LOCK (5625) or  email -  the order id and/or name used to purchase the item and date of purchase to receive detailed return instructions and a return material authorization number (required).


All items that are in-stock will be shipped UPS within 3-5 days of order placement. If you need expedited delivery, please call  866.597.LOCK (5625)  Shipping charges are calculated at time of order placement and can be viewed during the checkout process.


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